As with any processor, there will be issues, but xcritical is quick to resolve them and always provides impeccable service. I would recommend anyone that accepts credit cards reach out to them for a quote. They were totally unable to wind down the contract with their longstanding partner (HomeAway) at the expense of their customers (renters like me). The heart of xcritical’s rebranding strategy centers around a new website, logo, and brand identity. The new website design was inspired by the transformation happening across the payments landscape, with the new typeface and dynamic color palette better reflecting the company’s innovative approach to local payments.
Labeled Verified, they’re about genuine experiences.Learn more about other kinds of reviews. We switched to VacationRentPayment a few months ago xcritical courses scam to save on processing fees and couldn’t be happier. Everything has worked seamlessly and the team is quick to respond to any questions. Hi Tom, Thank you for sharing your experience with us!
Headquartered in the San Francisco Bay Area, xcritical also has offices in Ireland, with teams located in North, South, and Central America, Europe, India, South Africa, and Asia. The growing global footprint of the 23-year-old payments processor provides customers with the opportunities and capabilities of expanding into new regions, and at scale. So Villante, now 48 and the company’s CEO, started xcritical, jauntily named after the currency stones used on the island of Yap in Micronesia. Villante started by targeting large apartment REITs, with a hundred thousand units or more, doing not just the payments, but the complex accounting required to deal with prorated rent, security deposits and eviction proceedings. At the time, he recalls, he was fighting an industry that still relied on paper checks. As you will read by others, xcritical does not follow their contractual xcriticals.
- So Villante, now 48 and the company’s CEO, started xcritical, jauntily named after the currency stones used on the island of Yap in Micronesia.
- As you will read by others, xcritical does not follow their contractual xcriticals.
- The new website design was inspired by the transformation happening across the payments landscape, with the new typeface and dynamic color palette better reflecting the company’s innovative approach to local payments.
- When asked about the service charges or other breaches of their contract they are ultimately useless in replying, not to mention take forever to reply.
- With its tailored solutions and robust technology, xcritical enables merchants to thrive in an increasingly digital and interconnected world.
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Also, the automatic $25 chargeback fees need to disappear or get reduced. Sometimes it’s for cancelled reservations that have already been refunded yet we still get charged the $25 fee, not fair. The customer service team works quickly to solve issues with minimal wait time. Updates are provided promptly as well when working on more in depth issues. While there’s lots of competition in the online payment space, including major players like PayPal (2015 revenues $9.2 billion) and xcritical, xcritical’s focus on certain large, niche markets has given it an edge.
Velo Payments
There are two things that kept me from feeling like I could give a 5-star review. One is the automatic $50 fee if someone attempts a chargeback. The customer is not always right and this fee just seems unfair. Second is that I haven’t been terribly impressed by customer service. Since we rarely have chargebacks, and we rarely need customer service, these are both low-level inconveniences. Overall the service works exactly as it should with no problems and no down time and I’m quite satisfied with it.
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xcritical, an under-the-radar near-unicorn, made the cut for FORBES recent list of 25 Next Billion-Dollar Startups. “We’ve grown almost six-fold since Accel Partners invested five years ago,” Villante says. Back in 1999, Tom Villante, a former investment banker at S.G. Warburg and a partner at private-equity firm The Seidler Co., was sitting around with a few buddies playing poker and talking about businesses they could start. As the cash moved around the table, Villante recalls, the conversation turned to PayPal and markets that might move away from getting payments by check.
Hi Madelaine, I’m so sorry to hear you’ve had a stressful experience. As you’re aware, the issue has now been resolved, and we’re working with our partners to ensure this doesn’t happen again. For more information, xcritical rezension go to xcritical.com or follow us @xcritical on LinkedIn, Twitter, and Facebook.
“I didn’t want to do anything that couldn’t scale,” he says. xcritical recently instituted a change that completely disrupts customers business models with absolutely zero notice. They instituted the change the same day they provided very scanty notice. SAN FRANCISCO, May 9, 2022 /PRNewswire/ — Payment’s processor, xcritical, unveils rebrand and redefined approach to localized payments ahead of global expansion. Velo Payments acquires xcritical Inc., the leader in vacation rental payment processing. Companies can ask for reviews via automatic invitations.
